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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 32224
Experience:  Over 15 year experience in Email Systems and Programs
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Please help I have been locked out of my account few days

Customer Question

please help
I have been locked out of my account for a few days now
have tried to reset pw but no luck
my id is***@******.***
Submitted: 5 months ago.
Category: Email
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me please the exact message you get when you try to sign into your account?

Customer: replied 5 months ago.
it says I've tried too many times and gives me an option to change p/w. reset or that I think somebody
else is trying to use my id, forgive my tying I'm in a cast ha ha
Expert:  Richard replied 5 months ago.

Ok, and when you try to reset the password, what then happens?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 5 months ago.
I need help but can not afford this. Am I just out of luck? had the same id for years and never a problem
so I'm stumped
Expert:  Richard replied 5 months ago.

As I mentioned it is an optional service else please reply to my question which is

when you try to reset the password, what then happens?

Customer: replied 5 months ago.
I did, it says I'm blocked fo trying too many times, then give me a choice of 1, forgot my pw,
2. know p/w but doesn't work or 3. I think somebody is using my account, I tried many times to
reset pw , got a # ***** to my phone but still didn't succeed
Expert:  Richard replied 5 months ago.

ok, but when you say

I tried many times to
reset pw , got a # ***** to my phone but still didn't succeed

How exactly did it not succeed?

Please be as detailed as possible

Customer: replied 5 months ago.
I simply can't sign on. I put the # ***** and get the same message saying I've tried too many times,
I thought perhaps I did a typ/o being somewhat restricted with my hand cast so was very careful after
but again could not get on. I'm a contract worker and It is really important that I see what customers
may have sent me while on vacation.
Expert:  Richard replied 5 months ago.

what is the email address with the issue?

Customer: replied 5 months ago.
Expert:  Richard replied 5 months ago.

whats the last 4 digits of your cell phone that ends in 92?

Customer: replied 5 months ago.
it's not a cell , land line, 3992, you could call if you like(###) ###-####
Expert:  Richard replied 5 months ago.

they are calling you with a code, give me this code please

Customer: replied 5 months ago.
I just received a phone message saying my code is(###) ###-#### ***** what?
Expert:  Richard replied 5 months ago.

the password ***** ***** reset, use

richieja16

sign in and tell me when you have please.

Customer: replied 5 months ago.
Sign inSign-in is blockedSign-in with***@******.*** is blocked for one of these reasons:
Someone entered the wrong password ***** many times.If you signed up for this account through an organization, you might not be able to use it yet.
nope???
Reset your passwordSign in using another Microsoft account
Expert:  Richard replied 5 months ago.

ok, but I sign in no problem here....

I just signed in now

I see emails from Wayfair, Lynda B (I hide the rest), Direct Bye, its all working.

Please closely watch the password ***** entering, it is richieja16

Customer: replied 5 months ago.
that's my email, sure glad you can see it I can not??crazySign-in is blockedSign-in with***@******.*** is blocked for one of these reasons:
Someone entered the wrong password ***** many times.If you signed up for this account through an organization, you might not be able to use it yet.
Reset your passwordSign in using another Microsoft account
Expert:  Richard replied 5 months ago.

ill connect to your computer at no extra cost as something is not right on your computer...

go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you