Hi there and welcome
Can you tell me please the exact message you get when you try to sign into your account?
Ok, and when you try to reset the password, what then happens?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
As I mentioned it is an optional service else please reply to my question which is
when you try to reset the password, what then happens?
ok, but when you say
I tried many times toreset pw , got a # ***** to my phone but still didn't succeed
How exactly did it not succeed?
Please be as detailed as possible
what is the email address with the issue?
whats the last 4 digits of your cell phone that ends in 92?
they are calling you with a code, give me this code please
the password ***** ***** reset, use
sign in and tell me when you have please.
ok, but I sign in no problem here....
I just signed in now
I see emails from Wayfair, Lynda B (I hide the rest), Direct Bye, its all working.
Please closely watch the password ***** entering, it is richieja16
ill connect to your computer at no extra cost as something is not right on your computer...
go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect