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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can not open the message I received from

Customer Question

I can not open the message I received from***@******.***
Submitted: 2 months ago.
Category: Email
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Before I can provide a solution, please tell me the following:

  1. Are you using a Windows computer, a Mac or a smartphone to access your AOL email?
  2. Are you using a web browser like Internet Explorer, Chrome or Safari, to access the email?
  3. Or are you using an email program like MS Outlook 2010?

Please let me know by replying to me here so that I can help you further.

Best regards,