Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
How are you accessing your Netzero email.. Using internet explorer, microsoft edge, firefox, google chrome?
Or are you using thunderbird, or outlook 2013, or windows mail?
Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
I believe my fellow expert Dustin is offline at this time. Can I remotely access your computer so that I can directly check and fix the problems that the Windows 10 upgrade have caused to your system?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess