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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot log onto my emails.

Customer Question

I cannot log onto my emails.
Submitted: 10 months ago.
Category: Email
Expert:  Randy Computer Tech replied 10 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Do you get an error when you enter the password ***** the gmail account?

Are you trying to access the gmails on your computer?

Customer: replied 10 months ago.
I get a connection to the internet for my email, but not to my provider, which is Mozilla Thunderbird, so therefore cannot read them. I thought you were from my provider, as I typed in Mozilla Thunderbird, and evidently you are not an employee of them so perhaps you cannot help me..
Expert:  Randy Computer Tech replied 10 months ago.

Okay, make sure that you are signed in on the Mozilla Thunderbird with your Gmail address and password. On your Mozilla, open the Account Settings (Tools > Account Settings).

Customer: replied 10 months ago.
I have been able to fix my problem by turning my computer off at the power point and restarting it again.
This information came from my son.
So all is good thank you
Expert:  Randy Computer Tech replied 10 months ago.

That's great news!