Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
What exactly happens when the tablet turns on? Did they remove the account?
Please explain in detail what you see and the steps you are performing, and what you are trying to retrieve?
Please do not click on the automated pop up for remote support if you see it sent by our system.
I cannot remote into a tablet. If you want to retrieve an email account for gmail on your computer first
to put it on your tablet, we can remote into a Mac or a Windows computer.
If you want that option, click accept, but you must have a computer to do this. If you do not, just let me know
and we will try to continue with written support for the tablet here.
Please answer the questions i ask you, if you do not answer them, i will not know how to help you.
Also, is this an android or windows tablet?
Payment for this service failed message has appeared.
It looks like your bank or credit card may have blocked the payment.
This is not unusual. A quick call to them and they will lift the block and i can send you another request
to log into your pc and try to retrieve your email and put it on your tablet.
In the meantime, i still need you to answer:
I havent heard back from you. Did you still need help with this issue?