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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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Keeps saying my password is incorrect

Customer Question

keeps saying my password ***** *****
Submitted: 9 months ago.
Category: Email
Expert:  John replied 9 months ago.

Hello and welcome to justanswer. my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Expert:  John replied 9 months ago.

What is this password *****? is this a computer login password ***** email sign in password?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 9 months ago.
my iPhone
Customer: replied 9 months ago.
email signing for hotmail
Customer: replied 9 months ago.
are you still there
Expert:  John replied 9 months ago.

Yes i am here.I apologize for delay

Are you using the email application in iPhone to open Hotmail?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
i am also getting text message, why
Expert:  John replied 9 months ago.

Are you able to access your Hotmail using web browser like safari ?

Expert:  John replied 9 months ago.

If you haven't checked that please open this link on browser : - www.hotmail.com see if you can access your hotmail using that link

Customer: replied 9 months ago.
What is taking so long
Expert:  John replied 9 months ago.

I had replied to you couple of times above,I believe you didn't see it.

Customer: replied 9 months ago.
I tried using safari and could not get on what next
Expert:  John replied 9 months ago.

Did that also showed the same message incorrect password?

Customer: replied 9 months ago.
Expert:  John replied 9 months ago.

In that case you need to reset the password ***** this weblink : - http://tinyurl.com/hor6qa5

Expert:  John replied 9 months ago.

You can select the option I forgot the password ***** continue with the reset process

Expert:  John replied 9 months ago.

Let me know once you had changed the password.

Customer: replied 9 months ago.
What is this the link to
Expert:  John replied 9 months ago.

That link is for resetting the password ***** your Hotmail account which you cannot access

Customer: replied 9 months ago.
I know what it does is the link to Microsoft or not
Expert:  John replied 9 months ago.

Yes it is to Microsoft password ***** link was lengthy so i shortened it

Expert:  John replied 8 months ago.

Sir/Ma'am checking to see whether you were able to reset Hotmail password ***** access your Hotmail account using the link i gave?

Please let me know.

Sincerely,

John

Expert:  michelleclive replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible

Let me know when you are ready and online i will help you reset the password.

Customer: replied 8 months ago.
I was never able to get to my email. That website doesn't work
Expert:  michelleclive replied 8 months ago.

what email service are you using which you are unable to login to.

Customer: replied 8 months ago.
Hotmail
Expert:  michelleclive replied 8 months ago.

Click on the link given below and follow the password ***** step this will reset your old password ***** you can choose a new password.

https://account.live.com/password/reset

Customer: replied 8 months ago.
Is this a Microsoft website
Expert:  michelleclive replied 8 months ago.

yes.

Customer: replied 8 months ago.
That changed the password ***** Microsoft but I still can't get into Hotmail
Expert:  michelleclive replied 8 months ago.

do you want me to remote connect and fix this for you?

Customer: replied 8 months ago.
Not if it cost more money
Expert:  michelleclive replied 8 months ago.

Remote assistance is an additional service to the existing pack you have already taken however i will not charge you for the remote session, is that okay?

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