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Ask Sandy Your Own Question
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6132
Experience:  I have 7+ years of experience in fixing emails issues.
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Why won't you let me use my pasword and why can't I receive

Customer Question

why won't you let me use my pasword and why can't I receive personal emails
Submitted: 10 months ago.
Category: Email
Expert:  Sandy replied 10 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Optional:

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Customer: replied 10 months ago.
I on a LG escape phone tell me what to do
Expert:  Sandy replied 10 months ago.

Please tell me about your email service provider. gmail/yahoo/hotmail or other.

Do you access to your Windows based computer as well?

Have you tried to login into webmail account by visiting email service provider website?

Expert:  Sandy replied 10 months ago.

Hi, I'm online. Remote service is not for phone. In this case, live discussion via phone will be fine. I will help you configure your emails over the phone support. Thank you.

Customer: replied 10 months ago.
gmail and I don't own a compputer
Customer: replied 10 months ago.
I just can't access my email they say a Mail address and password *****'t maych
Expert:  Sandy replied 10 months ago.

okay, Is phone support okay, if yes, please accept phone support offer once.

Please reset your gmail account password *****:

Click the link:

https://www.google.com/accounts/recovery/

Choose, "I don't know my password". And follow on-screen instructions to create a new password.

Once you create a new password, you can use it.

Please take a second to rate. Thank you, ***** *****

Expert:  Sandy replied 10 months ago.

If you do not need any phone support or remote support, please follow my steps to reset your gmail account password.

I will help you in the question and answer session.

Keep me posted.

Thank you, ***** *****

Customer: replied 10 months ago.
I did that 5 times already no results
Customer: replied 10 months ago.
ok please help very lmportant
Expert:  Sandy replied 10 months ago.
Okay in this case you need to fill out gmail recovery form.
Expert:  Sandy replied 10 months ago.

In this case, you need to fill out Gmail recovery from prove your account ownership:

Click the link given here:

Click Me

Choose I don't know Password. Type in your Email Address. Click

Continue.

Enter the last password ***** remember
Click Continue
Check if it provide you options to reset your password.
Else, please click "I don't know" under Enter the last password ***** remember.
And then click "I can't access my phone".

And provide them as much information you can.
Be sure to fill out the form completely by providing your best guess to all the questions.

Provide you alternate email address as contact email address. Gmail team will get back to you on this email address.

If you still have other queries regarding this, please reply back to me the box given below.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), to credit me for my time, work and efforts, that would be greatly appreciated. Thank you.

Customer: replied 10 months ago.
it keeps asking for email account that I can access but I can't access any thing
Expert:  Sandy replied 10 months ago.

In this case, you need to fill out Gmail recovery from prove your account ownership:

Click the link given here:

Click Me

Choose I don't know Password. Type in yourEmail Address. Click

Continue.

Enter the last password ***** remember
Click Continue
Check if it provide you options to reset your password.
Else, please click "I don't know" under Enter the last password ***** remember.
And then click "I can't access my phone".

And provide them as much information you can.
Be sure to fill out the form completely by providing your best guess to all the questions.

Provide you alternate email address as contact email address. Gmail team will get back to you on this email address.

If you still have other queries regarding this, please reply back to me the box given below.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), to credit me for my time, work and efforts, that would be greatly appreciated. Thank you.

Customer: replied 10 months ago.
I'm not stupid I already DoD everything you said before I talked to you so I better not get charged for stuff I already tryed
Expert:  Sandy replied 10 months ago.

okay, do you get any message from Gmail team at your alternate email address? If yes, please confirm it once.

Customer: replied 10 months ago.
I only use 1 email adress
Expert:  Sandy replied 10 months ago.

A. By 1 email address, you mean you do not have any other email address except this gmail account? Right.

B. Please confirm that you fill out this form and provided them details like account creation date, last time you were able to login, any five email subjects or email accounts etc.?

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