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Ask Jason Fenoglio Your Own Question

Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 258
Experience:  Sr. Systems Engineer
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I can't remember my password so I got a new one. When I got

Customer Question

I can't remember my password ***** I got a new one . When I got on facebook everything I have done over the past 3 years was gone. HELP!
Submitted: 2 months ago.
Category: Email
Expert:  Jason Fenoglio replied 2 months ago.

Hi my name is ***** ***** I can assist. How did you reset your password ***** Facebook? Did you choose the option,"My account has been hacked"?

Expert:  Jason Fenoglio replied 2 months ago.

Also, just to make sure on what steps you have taken, did you get a new password ***** a new Facebook account?

Customer: replied 2 months ago.
I just want my money back. I am an unsatisfied customer and the website says "no questions asked refunds
Expert:  Jason Fenoglio replied 2 months ago.

I can send this customer service to get a refund but I'm just trying to get all of the information to diagnose your issue. Facebook can recover your site if you've lost everything with this form: