How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 36093
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a skype account with all my contacts & pictures. I

Customer Question

I have a skype account with all my contacts & pictures . I can no longer access it!
Submitted: 11 months ago.
Category: Email
Expert:  Richard replied 11 months ago.

Hi there and welcome

What exactly happens when you try to access your Skype account?

Expert:  Richard replied 11 months ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 11 months ago.
I have put i
Expert:  Richard replied 11 months ago.

Sorry? I only see

"I have put i"

Customer: replied 11 months ago.
I have put in several,password & none are recognized. I did have a contact page on my iPad with pictures . I want that back.
Expert:  Richard replied 11 months ago.

ok, when the password ***** ***** recognized, what's the exact message you receive?

Customer: replied 11 months ago.
That the password & email are not in their system
Expert:  Richard replied 11 months ago.

ok, use my link below please to reset your password

https://login.skype.com/recovery

Once done, use this new password ***** sign into your account.

Let me know the results please.

Customer: replied 11 months ago.
It is now telling me I cannot log in again for 24 hours!!!!
Expert:  Richard replied 11 months ago.

ok, but did it let you reset the password?

Customer: replied 11 months ago.
No
Expert:  Richard replied 11 months ago.

ok, you need to wait 24 hours as you tried to many times before coming to me.

In 24 hours you can use the link I gave you and reset the password ***** use this new password

I will mark this question to remain open so

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit

Thank you

Customer: replied 11 months ago.
Well I'm no better off & $36. Poorer!
Expert:  Richard replied 11 months ago.

You are... you just have to wait 24 hours as instead of coming here you tried to fix it yourself which put the lock on it.

You use the link I gave you in 24 hours again Katherine...

It is a pity you say I did nothing to help you, when you need to see this is the solution to your issue.

Related Email Questions