Hello, my name is ***** ***** I'm going to assist you today.
Can you tell me what email service you use?
Do you use an email program to check said email account?
What type of device are you using?
Is this happening on all the devices that you use to check email?
I'll be waiting for your reply. Thank you.
Before I go into trying to assist you, I want you to try this on your own. I have no way of checking your account and this may be a better option for you, even if I don't receive credit or payment for the service. I want you to make absolutely sure that your account has not been compromised and this will help.
Also check your spam folder for the emails that you haven't been receiving.
The link you need to go to is here. Just read and follow the instructions.
I hope that helps. If you still have questions, reply back and either I or another agent will assist you.
Thank you for using Just Answer.
Hi Frank my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Expert Jennifer has opened the question for other experts to answer. Let me when you are ready and online.