Hi Neal, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you still able to access your Hotmail account now?
Also, when you are away from Australia, how do you usually access your Hotmail? Is it through your mobile phone internet? Or through a laptop? Or in an internet cafe?
Please let me know by replying to me here so that I can help you further.