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Hi, I'm Sandy and I look forward to help you today.I'm sorry about the issue.
May I connect with you remotely (over secure network session) to check/fix the issue directly on your Microsoft windows based computer?
Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
Please try to reset your password ***** given under:
Click the link:
Enter your Email ID under User ID section and last name and click continue and follow on-screen instructions to reset the password.
Please keep me posted.
And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), to credit me for my time, work and efforts, that would be greatly appreciated. Thank you. Regards, Sandy