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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1706
Experience:  Computer Software Support Specialist for more than 10 years
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Today my MS Outlook 2007 when attempting to enter new or

Customer Question

today my MS Outlook 2007 when attempting to enter new or make additions to contacts or calendar, I receive a message "Database disk image is malformed." ... before that the first message received was "disable add on?"
JA: How long has this been an issue?
Customer: since last evening
JA: What troubleshooting have you tried?
Customer: i tried running a ms diagnostic that said all was ok
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: is there a charge for this?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Email Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: ok
Submitted: 9 months ago.
Category: Email
Expert:  Sandy replied 9 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Can you please tell me about your computer operating system? Microsoft Windows 7/8/10 or mac?

Please reply back to me at the box given below.

Thank you

Expert:  Sandy replied 9 months ago.

Hi, Please let me know when you're ready to work with me. Thank you.

Customer: replied 9 months ago.
The issue has resolved itself and all is working ok. Can I receive a refund for the $5? Bruce
Expert:  Sandy replied 9 months ago.

I'm glad to know that issue is resolved now.

If you have any other query like pop-up issue or slow computer or other, please let me know. I will help you with that.

Thank you.