Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Can you please tell me about your computer operating system? Microsoft Windows 7/8/10 or mac?
Please reply back to me at the box given below.
Hi, Please let me know when you're ready to work with me. Thank you.
I'm glad to know that issue is resolved now.
If you have any other query like pop-up issue or slow computer or other, please let me know. I will help you with that.