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Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
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Around 7/7 was trying to sinc g-mail and my iphone, 7/19 I

Customer Question

Around 7/7 was trying to sinc g-mail and my iphone, 7/19 I found that all gmail and my face book account was gone. Is there any way to restore especially the saved photos and mail
Submitted: 4 months ago.
Category: Email
Expert:  Sandy replied 4 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

I will help you with all of these issues one by one.

Are you working with me using your computer or phone?

Do you have Microsoft Windows computer at home?

Have you tried to login into your gmail account and facebook account by visiting: http://gmail.com

http://facebook.com

Expert:  Sandy replied 4 months ago.

Also, if you need phone support for this issue, please let me know. I'm sending you phone support offer now. Thank you.

Expert:  Sandy replied 4 months ago.

Please reply back to me at the box given below.

Thank you.

Expert:  Sandy replied 4 months ago.

Please try to login into your gmail account and facebook account by visiting: http://gmail.com
http://facebook.com

And tell me if it shows logged into your gmail account or facebook account or not.

Customer: replied 4 months ago.
Have done this. I can log in to either one, but with g-mail all my files- saved pictures, & letters are gone file name is ***** ***** just nothing in it. My g-mail had around 400 letters that had not been Opened- and they are gone
Customer: replied 4 months ago.
Currently in a part of KY that has minimal phone and wifi service. have to be outside and hope I understand what is said
Expert:  Sandy replied 4 months ago.

How to recover your deleted Emails/data in the gmail account:

Click the link:
https://support.google.com/mail/contact/missingemails?rd=1

And fill out all of the details.

Under Description of your issue, you can mention that emails accounts seems to be hacked by someone and emails are being deleted.
Gmail will recover your deleted emails into the inbox.

How to make your Gmail account secure:

In order to make your gmail account secure, I suggest you to change your email account password:
Click the link: https://accounts.google.com/b/0/EditPasswd?hl=en
And enter your old password ***** create new password.
If you have other queries regarding this, please reply back to me the box given below.
And if you can take a second to rate my service(by clicking stars at the top of the page and choose submit), to credit me for my time, work and efforts, that would be greatly appreciated. Thank you.

Expert:  Sandy replied 4 months ago.

Once you fill out this form, please check the Trash, Inbox folder of your gmail account.

If you find the emails in the Trash folder, you can bring them back to Inbox.

Note: Gmail team may take 12-24 hours to recover lost emails.

Please remember to rate.

Thank you, ***** *****

Expert:  Sandy replied 4 months ago.

Also, please tell me if you connected the iPhone to your computer and you had transferred them to computer.

OR do you have iCloud account?