Hi Sandy my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What is your gmail address and how come someone else is using it.
What have you tried so far to retrieve it?
you mean to say that someone has changed the password ***** has updated the security questions and recovery email and phone number?
How is that possible without getting the orignal recovery codes from your phone or recovery phone number.
key logger can provide you hidden passwords but to receive codes it requires your phone and the secondary email access.
What happens when you try to reset the password ***** you get the secondary email and the phone still active in gmail server.
There is no way to control it a google will not allow you or consider that you are the owner of these emails. Before updating details of security and recovery cell phones and secondary you get prior notification that there has been an attempt to update phone and email.