Hi there and welcome Linda
Can you tell me please the version of windows you are using?
And are you referring to windows live mail the program or the website?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Its no problem Linda, we have been here for 13 years and I personally for 6, with thousands of happy customers.
As I said it is up to you, else please reply on the questions I asked.
ok... but as I said we can continue here Linda.
Close Windows Live then
Can you press the windows key + R
Type in %appdata%
Click Appdata at the top then double click Local, then Microsoft, then Right click Windows Live and select properties
Then click on Previous Version and select a version before it dissapeared
Once done, open windows live and tell me if they have returned please.