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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I have lost all my old emails and there are some very

Customer Question

I have lost all my old emails and there are some very important old mails
Submitted: 10 months ago.
Category: Email
Expert:  Jess M. replied 10 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Before I can help you with this, please tell me the following:

  1. Are you using a Windows computer, a Mac or a smartphone to regularly access your email?
  2. What email account are you using: Gmail? Hotmail? Yahoo Mail? or others?
  3. How do you access your email -- are you using an email program like MS Outlook 2016 or Thunderbird? Or are you using a web browser like Internet Explorer, Safari or Chrome?


Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 10 months ago.
Aol account and fire fox browser
Expert:  Jess M. replied 10 months ago.

Thank you for that information.

Are you using a paid version of AOL email? Or a free one?

Also, are you using other devices or gadget to access this AOL besides a computer?

Customer: replied 10 months ago.
No it's a free one and I also use ipad 3 aol have sed I have to many old email so they have deleted them but I need them back
Expert:  Jess M. replied 10 months ago.

Hi,

Thank you for writing back with that information. How did you get the information about AOL deleting the emails? Did they inform you through email?

Also, please try to logout from your AOL, then log back in.

Then check your emails and see if they are restored.

Customer: replied 10 months ago.
I have logged out and back in still no old mail and they told me over the phone
Expert:  Jess M. replied 10 months ago.

Hi,

Thank you for writing back with that information.

Can I remotely access your computer so that I can directly check and recover your missing emails while you watch?

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