Hi Michael, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a Windows computer or a Mac? Also, what email program are you using where you added the NEW Gmail account? Are you using MS Outlook 2016? Or Windows Live Mail?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Can I remotely access your Windows 10 computer so that I can directly check and fix the problem while you watch on your screen?
Thank you for your permission to do remote access.
I tried you accept your request but there was an error from your end. I will try accepting your request a little later to see if the error from your end is gone.
I just sent you the offer. Please try to accept it and see if the error from your end is gone.
After accepting it, we can then start our remote session.