Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Ahh.. so its via your thunderbird program, that its rejecting your password ***** saying the user doesnt exist..
Would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.
I agree, Id send the remote support offer at a much lower cost, and I have sent it. You dont have to accept it and we can work by text.
But the offer is there if you decide you do want me to connect and fix the issue.
With that being said, lets discuss thunderbird. What type of email account are you trying to add to it? A gmail, yahoo, outlook.com aol,com, etc?
If you attempt to login to gmail.com using the same username and password, will it let you in?
If so, on Tbird lets follow these steps to update the password
Once you have updated the password, will it let you send and receive mail now? If not, do you still get an error and if so what is that error word for word.
the user Fremont is that Fremont @gmail.com
If so, make sure you have the full email address typed in on thunderbirds account settings page for that account, for username.
It must be the full gmail address for it to work.
Inside thunderbird for the fea.net account, are you using the full email address including the @ sign , in the account settings, username section?
Have you tried removing the FEA account from thunderbird, and then adding it again from scratch?
In the account settings page, select the account, t hen at the bottom left click account actions, remove account
Then, add the account again
That message you receiveed about the certificate being used by others and couldnt open the account.
I needed to know that full and complete and exact error message.
Also, when you said you got the same password ***** again, didnt we remove the account?
And didnt you say it would not let you open the account? ( if we deleted it, and couldnt not add it back how is it asking for a password?
This free add on for thunderbird allows you to sort the order of accounts, or folders.
Install the add on inside thunderbird. Then restart thunderbird, and then when you right click an account or folder, you should be able to move it up or down in the list.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.