Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
what email service are you using?
What version of AOL email browser are you using?
Have you tried to login to AOL webmail?
I see you have requested an additional service for secure remote assistance. I have accepted your additional service offer and i will be assisting your with the
remote assistance to solve the problem you have posted.
Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote AssistanceAllow it to install and let it be opened. I will be able to connect then.