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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am not receiving emails.

Customer Question

I am not receiving emails.
Submitted: 4 months ago.
Category: Email
Expert:  michelleclive replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

what email service are you using?

Customer: replied 4 months ago.
aol
Expert:  michelleclive replied 4 months ago.

What version of AOL email browser are you using?

Have you tried to login to AOL webmail?

Expert:  michelleclive replied 4 months ago.

I see you have requested an additional service for secure remote assistance. I have accepted your additional service offer and i will be assisting your with the

remote assistance to solve the problem you have posted.

Expert:  michelleclive replied 4 months ago.

Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote Assistance
Allow it to install and let it be opened. I will be able to connect then.