I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
What was the original issue with your email that you needed to sort out?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Yes, I can connect remotely to your computer now and fix the issue directly for you.
Please reply at the box below and let me know when you are available. Thank you,