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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9385
Experience:  Computer Technician
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I can not remember my username and password and need it to

Customer Question

i can not remember my username and password ***** need it to transfer all my stuff from my broken phone to a new phone
Submitted: 6 months ago.
Category: Email
Expert:  Randy Computer Tech replied 6 months ago.

What is the brand/model of your old phone and also the new phone please?

Customer: replied 6 months ago.
samsung galaxy mega2 is the old and samsung galaxy s5 is the new
Expert:  Randy Computer Tech replied 6 months ago.

okay, what is the email address that you may have used when you first set up the Galaxy Mega?

Customer: replied 6 months ago.
i thought it was***@******.*** but it won't come up
Expert:  Randy Computer Tech replied 6 months ago.

okay, what is the first and last name on the account?

Customer: replied 6 months ago.
this is the problem nothing comes up as a match
Customer: replied 6 months ago.
ilene ramirez
Customer: replied 6 months ago.
The tech at atrial already try to go through the phone,and find the Gmail
Expert:  Randy Computer Tech replied 6 months ago.

do you still get emails at the***@******.***?

Customer: replied 6 months ago.
I never did it was in just set up when I got my phone then I always used my yahoo account then that phone was damages and I was sent a replace phone but can't get my contactstuff or photos
Expert:  Randy Computer Tech replied 6 months ago.

okay, we will need to reset the password.

Customer: replied 6 months ago.
Ok
Expert:  Randy Computer Tech replied 6 months ago.

is there a password ***** you might have used?

Customer: replied 6 months ago.
Trues them all nothing matched
Customer: replied 6 months ago.
Is the username***@******.***
Expert:  Randy Computer Tech replied 6 months ago.

yes,

Customer: replied 6 months ago.
I thought the pass word was beto 6494
Customer: replied 6 months ago.
But it didnt match
Customer: replied 6 months ago.
What is next to reaet
Expert:  Randy Computer Tech replied 6 months ago.

okay, there is a couple of security questions.

What is your fathers middle name?

Customer: replied 6 months ago.
Peter
Expert:  Randy Computer Tech replied 6 months ago.

When did you create this Google Account?

Customer: replied 6 months ago.
Not sure got the phone in January of 2015 but may not have set up a Gmail account right away
Customer: replied 6 months ago.
What is next
Customer: replied 6 months ago.
If I rest password ***** I get my info from my Gmail account
Customer: replied 6 months ago.
Hello
Expert:  Randy Computer Tech replied 6 months ago.

what is your yahoo email?

Customer: replied 6 months ago.
Expert:  Randy Computer Tech replied 6 months ago.

okay, Google has sent you a verification code to the email: *****@******.***

let me know that code when you get it please.

Customer: replied 6 months ago.
389358
Customer: replied 6 months ago.
Did you get it
Expert:  Randy Computer Tech replied 6 months ago.

yes, unfortunately the account still could not be verified. There are not any options left on trying to reset the password.

Customer: replied 6 months ago.
know what
Customer: replied 6 months ago.
If I am not going to be able to get the info way am I paying for an answer
Customer: replied 6 months ago.
Hello could you please answer
Expert:  Randy Computer Tech replied 6 months ago.

I am sorry about the issue, I have done all I can.

you can try to regain access through the account recovery form.

https://accounts.google.com/RecoverAccount?fpOnly=1

Customer: replied 6 months ago.
What is that
Expert:  Randy Computer Tech replied 6 months ago.

the account recovery form will ask you some questions to verify ownership of the account.

Customer: replied 6 months ago.
If there is not going to be an answer to help me . I would want a refund as I stated the art tech asked me all the same questions but it lead me to believe you could get an aswet
Expert:  Randy Computer Tech replied 6 months ago.

I am sorry about that,

Customer: replied 6 months ago.
Will I get a refund I did not resolve the problem