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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have not received email on my Samsung 6 cell phone since

Customer Question

I have not received email on my Samsung 6 cell phone since 6/24/2016. I have forgotten my old password ***** cannot change the password ***** I know it. Can you help? I would like to get email on my cell. Thanks
Submitted: 4 months ago.
Category: Email
Expert:  Viet - Email Tech replied 4 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Your email is not working on your cellphone, but is your email currently working on your computer?

On the computer, can you click on Start -> Control Panel -> System and confirm if it has windows xp (or windows vista or 7 or 8 or 10)?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,