I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Your email is not working on your cellphone, but is your email currently working on your computer?
On the computer, can you click on Start -> Control Panel -> System and confirm if it has windows xp (or windows vista or 7 or 8 or 10)?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,