Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What account are you trying to cancel? An email account?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back. Are you referring to your JustAnswer subscription?
I believe you just want to stop or discontinue your subscription so that you will NOT be charged monthly.
Fortunately, subscription with JustAnswer can be turned ON and OFF easily from your account page.
Please visit this link below for a detailed procedures in turning OFF your subscription or membership:
Please follow the procedures described on that page to turn off or cancel your membership to prevent automatic charges in the future.
If you have trouble doing the described procedures on that page, please let me know so that I can remotely access your computer to ensure your subscription with us is turned OFF.
Thank you for using our service.
You can still use us in the future if you have questions to ask, even if you turned off your membership or subscription :)