I’m Randy a certified licensed professional. I see you’re asking about the bigpond email on your outlook program – I think I can help you, as I have over 10 years of experience in this area. This sounds like you may be able to set that up manually or I can do it for you with a remote screen connect session.
Follow these steps please> go to the following link and log in using your email address and password. It will provide you with the settings that you will need to manually set up your email in Outlook 20116. http://www.telstra.com/emailservercheck
did that work for you?