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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I keep getting an error message on my live mail outlook

Customer Question

Hi I keep getting an error message on my live mail outlook stating
"error (###) ###-####"
Submitted: 8 months ago.
Category: Email
Expert:  michelleclive replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your email.

What is the version of outlook you are using?

Customer: replied 8 months ago.
Probably 2013
Customer: replied 8 months ago.
are you there ?
Expert:  michelleclive replied 8 months ago.

yes i am there.

Expert:  michelleclive replied 8 months ago.

you get the error when you try to send and receive correct?

Expert:  michelleclive replied 8 months ago.

Locate the default Outlook data file

Click StartStart, and then click Control Panel.
In Control Panel, click Mail.
In the Mail Setup - Outlook dialog box, click Show Profiles.

A screenshot for this step.
Select your current Outlook profile, and then click Properties.

A screenshot for this step.
In the Mail Setup - Outlook dialog box, click Data Files.

A screenshot for this step.
Select the Data Files tab in the Account Settings dialog box, and then note the name and location of the default data file for your profile (a check mark will denote the default data file).

A screenshot for this step.
Click Close.

Customer: replied 8 months ago.
I can't find just 'mail' in my control panel
Customer: replied 8 months ago.
all I can get is 'gmail' and I don't use that anymore, I use Outlook
Expert:  michelleclive replied 8 months ago.

Do you want me to remote access and configure gmail in your outlook.

Customer: replied 8 months ago.
I got rid of gmail, because it was causing problems... if you connect does that mean you want me to use gmail?
I want to stay with Outlook
Expert:  michelleclive replied 8 months ago.

i will configure gmail in your outlook.

Customer: replied 8 months ago.
why can't I find Outlook in my control panel if that is what Live Mail uses?
Expert:  michelleclive replied 8 months ago.

click on the start button select the search option and type in outlook you will see the icon pops up click on it to open it.

let me know once its opened.

Customer: replied 8 months ago.
Theres alot of options under Outlook search - I have outlook.com (mail) opened
Expert:  michelleclive replied 8 months ago.

use the send/receive button and let me know if it downloads the emails or it pops with the error.

Customer: replied 8 months ago.
in my view all I see is a list of my messages, I don't see a send/receive icon like I have in LiveMail screen
Expert:  michelleclive replied 8 months ago.

can you tell me the version of oulook you have on the computer.

Customer: replied 8 months ago.
i think it is 2013
Customer: replied 8 months ago.
if I create a new email msg and send it on the Outlook page I have opened, i don't get an error msg, but i do still get an error msg if I try again through live mail
Expert:  michelleclive replied 8 months ago.

If you are using live email and outlook at the same time you will face this kind of a problem as Live mail is a part of Ms Outlook which has been converted into a web app and can be used for free in windows 8 and above versions.

Customer: replied 8 months ago.
but I am not using them at the same time - only tonight have i had the Outlook.com mail opened. I always open Windows Live Mail icon in my daily correspondence - I never open the outlook 'screen'
Customer: replied 8 months ago.
I think I need to go to bed
Customer: replied 8 months ago.
Our time is pretty much wasted and I'm not paying $52 for no solution - I would like to end this
Expert:  michelleclive replied 8 months ago.

i am ready to help you fix it as this will take some time to fix. You may let me know what time will be good for you tomorrow.

Customer: replied 8 months ago.
I do not wish to continue this at all - I want to sign off and out
I appreciate your help but I am done
Expert:  michelleclive replied 8 months ago.

Not a problem. Have a good evening.