Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your email.
What is the version of outlook you are using?
yes i am there.
you get the error when you try to send and receive correct?
Locate the default Outlook data file
Click StartStart, and then click Control Panel.In Control Panel, click Mail.In the Mail Setup - Outlook dialog box, click Show Profiles.
A screenshot for this step.Select your current Outlook profile, and then click Properties.
A screenshot for this step.In the Mail Setup - Outlook dialog box, click Data Files.
A screenshot for this step.Select the Data Files tab in the Account Settings dialog box, and then note the name and location of the default data file for your profile (a check mark will denote the default data file).
A screenshot for this step.Click Close.
Do you want me to remote access and configure gmail in your outlook.
i will configure gmail in your outlook.
click on the start button select the search option and type in outlook you will see the icon pops up click on it to open it.
let me know once its opened.
use the send/receive button and let me know if it downloads the emails or it pops with the error.
can you tell me the version of oulook you have on the computer.
If you are using live email and outlook at the same time you will face this kind of a problem as Live mail is a part of Ms Outlook which has been converted into a web app and can be used for free in windows 8 and above versions.
i am ready to help you fix it as this will take some time to fix. You may let me know what time will be good for you tomorrow.
Not a problem. Have a good evening.