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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Im not sure who you paid before, but if the problem isnt fixed I would consider submitting for a refund.
With that being said, thats how our process here works. If I Cant fix the issue you will be entitled to a full refund of all fees.
With that being said, lets get started by telling me what type of device you are using currently to access your gmail.
A Windows pc, a mac, etc?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.