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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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My emails messed. Instead of getting an email once, I am

Customer Question

My emails messed. Instead of getting an email once, I am getting it 70 times. It's driving me nuts! HELP!
Submitted: 8 months ago.
Category: Email
Expert:  Isaac Franklin replied 8 months ago.

Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.

What email are you using? Outlook, Gmail, etc?

How are you accessing it? Did you download the email application, using just the browser etc?

Customer: replied 8 months ago.
I'm using I'm only going to pay $30 once.
Customer: replied 8 months ago.
No, I'm not paying $39 extra, sounds like a scam!'!!!!!!!!
Customer: replied 8 months ago.
I want my account credited. Forget trying to fix. I'll go to the store. This is nothing more than a scam. I WANT MY ACCOUNT CREDITED? NOTHING MORE THAN CROOKS?
Expert:  GeekGal replied 8 months ago.

Hi Judy. My name is***** ignore the automated offers that you are seeing. I assure this is not a scam. I will do my best to help you resolved the problem. I am independent contractor for Just Answer and I am not paid at all unless I help you to solve the problem and receive a good rating from you.

I'll need to ask you a few questions in order to best help you.

Expert:  GeekGal replied 8 months ago.

I see that you are upset. I'm sorry about that. Would you like for me to help you fix the problem? If so, please let me know. Otherwise, please visit fro instructions on requesting a refund. I am tech support only and can not assist you with billing matters.

Customer: replied 8 months ago.
They have already charged me $35 for nothing.
Expert:  GeekGal replied 8 months ago.

It doesn't have to be for nothing. I can help you with this if you'd like to continue. Just let me know please. If you would like to continue, i'll need to ask a few questions but there is no point in doing so if you are going to request a refund anyway.