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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Pearl, I have forgotten my email address and password. How

Customer Question

Hi, Pearl,
JA: How long has this been going on?
Customer: I have forgotten my email address and password. How do I retrieve or reset them? I use a MacBook laptop.
JA: When did you last reset your username and password?
Customer: Three days ago I called Juno help and during that conversation Juno changed my password ***** a temporary one: 666016. Then, before the change could be made, we were cut off. Since I didn't know her name or where in the world she was, I couldn't call her back. So, I'm back at square one.
JA: What troubleshooting have you tried?
Customer: Not knowing how my Mac works, I haven't tried anything else.
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Will he write or talk?
Submitted: 3 months ago.
Category: Email
Expert:  Kamil Anwar replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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