Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.
Hi Eleonore.. My apologies for any confusion.. Ive sent you two messages stating that if you wanted me to remotely connect to your computer and fix the issue.
You would have to click and accept the remote support offer first. I can send that offer again if you didnt see it, but it should be showing on this page and also in your email.
Ive responded to you every time you have messaged, within a few minutes.
On my end it shows the offer has not been clicked and then accepted!
I will send it to you again..
Hi, I havent heard back from you since you seen my reply. Did you still need help with this issue?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.