Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Is this your gmail account?
Click the link:https://www.google.com/accounts/recovery/verifyuserChoose "I don't know my password".Enter your email address and click Continue.
And follow on-screen instructions to create a new password.
Also, I can connect with your remotely over a secure remote network session. Please let me know.
And if you can take a second to rate my service(click stars at the top of the screen and click Submit), that would be greatly appreciated. You can continue working with me even after rating.