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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I inadvertently deleted all emails, including those that had

Customer Question

I inadvertently deleted all emails, including those that had been saved in folders. Can they be restored?
Submitted: 9 months ago.
Category: Email
Expert:  Jason Jones replied 9 months ago.

Hello,

I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Customer: replied 9 months ago.
gmail.com
Safari
Expert:  Jason Jones replied 9 months ago.

If you look in your Trash folder, are the emails in there? If so, select them all and then choose to restore them to the Inbox. Did that help?

Customer: replied 9 months ago.
They are not in trash
Expert:  Jason Jones replied 9 months ago.

Click the All Mail link. Are they located there?

Customer: replied 9 months ago.
No. I ha looked there as well.
Expert:  Jason Jones replied 9 months ago.

If they are not in the Trash, there is absolutely no way to retrieve them. I am sorry to be the bringer of bad news. Please, log out of Gmail, log back in, and verify that they are indeed gone.

Customer: replied 9 months ago.
Ok. I have done that as well. Was trying to figure out why I cannot send emails from my iPad. They always bounce back as having been refused by the server - guess I missed both boats.
Expert:  Jason Jones replied 9 months ago.

Are you able to view your emails on a computer?

Customer: replied 9 months ago.
No. Not there either. However, I can send emails from the computer, but not iPad.
Customer: replied 9 months ago.
have I subscribed to something or is the $42. charge just for this conversation?
Expert:  Jason Jones replied 9 months ago.

You only were subscribed if you signed up for it. The charge is a one time fee of $42.

Expert:  Jason Jones replied 9 months ago.

On the iPad, from the home screen, tap Settings > Mail, Contacts, Calendars > and choose your gmail account. From there, choose to edit the settings. What is shown in the Outgoing Server area?

Customer: replied 9 months ago.
Ok - will take a bit.
Expert:  Jason Jones replied 9 months ago.

Thank you.

Customer: replied 9 months ago.
Gmail SMTP server
Expert:  Jason Jones replied 9 months ago.

Okay. What is shown for the SMTP server?

Which port is used?

Is SSL enabled?

Customer: replied 9 months ago.
Will look
Expert:  Jason Jones replied 9 months ago.

Thank you.

Customer: replied 9 months ago.
is on. Do not see port information
Customer: replied 9 months ago.
Server port 993
Expert:  Jason Jones replied 9 months ago.

Okay. What is the server name?

Customer: replied 9 months ago.
ssl is enabled
Expert:  Jason Jones replied 9 months ago.

What is the server name?

Customer: replied 9 months ago.
Gmail SMTP Server
Expert:  Jason Jones replied 9 months ago.

It just says GMAIL SMTP Server? Please, change that to: smtp.gmail.com

The port should also be changed to: 465

Once that is changed, save the information and attempt to send another email.

What were the results?

Customer: replied 9 months ago.
Doing that now
Expert:  Jason Jones replied 9 months ago.

Thank you.

Customer: replied 9 months ago.
port changed to 465
Am not finding a way/place to change name of server
Expert:  Jason Jones replied 9 months ago.

You need to change the server name. If you cannot, then you can go ahead and just delete the whole account on the device. After it is gone, add the account again.

Customer: replied 9 months ago.
Ok. Will try that. Did not know that was safe to do. Thank you for your help.
Expert:  Jason Jones replied 9 months ago.

Thank you.

Customer: replied 9 months ago.
Deleted the account and reestablished it. Server name unchanged.
Customer: replied 9 months ago.
I did add the server name you gave me and turned it "on" so if the other one does not work, hopefully it will rotate to the one I added
Customer: replied 9 months ago.
Am too tired to wrestle with this any further tonight. Thanks for your help.
Expert:  Jason Jones replied 9 months ago.

Thank you.

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