Need Help With Email? Ask Your Email Questions Online
Hello,I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
If you look in your Trash folder, are the emails in there? If so, select them all and then choose to restore them to the Inbox. Did that help?
Click the All Mail link. Are they located there?
If they are not in the Trash, there is absolutely no way to retrieve them. I am sorry to be the bringer of bad news. Please, log out of Gmail, log back in, and verify that they are indeed gone.
Are you able to view your emails on a computer?
You only were subscribed if you signed up for it. The charge is a one time fee of $42.
On the iPad, from the home screen, tap Settings > Mail, Contacts, Calendars > and choose your gmail account. From there, choose to edit the settings. What is shown in the Outgoing Server area?
Okay. What is shown for the SMTP server?
Which port is used?
Is SSL enabled?
Okay. What is the server name?
What is the server name?
It just says GMAIL SMTP Server? Please, change that to: smtp.gmail.com
The port should also be changed to: 465
Once that is changed, save the information and attempt to send another email.
What were the results?
You need to change the server name. If you cannot, then you can go ahead and just delete the whole account on the device. After it is gone, add the account again.