Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
May I know if you're able to login into this old gmail address mentioned by you.
MSN seems to showing Internet explorer rather than google chrome. Make Google chrome your default browser.
Please reply back at to me at the box given below.
I'm following up with you to see how everything is going.Do you still need help with this? Please reply back to me at the box given below.