I'm sorry about the issue. Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
And/or what's the brand / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Let me know what time you would be available online so that i can check the settings of your email and fix the problem.