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Kevin T
Kevin T, IT Manager
Category: Email
Satisfied Customers: 492
Experience:  IT Manager at Wood Group PSN
94743361
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I wrote a big email and accidentally ghlighted and

Customer Question

hi i wrote a big email and accidentally highlighted and backspaced / deleted iT!! On gmal on phone
JA: Just to clarify, what email service provider are you using?
Customer: gmail
JA: What troubleshooting have you tried?
Customer: just reading on internet
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Customer: no luck
Submitted: 4 months ago.
Category: Email
Expert:  Isaac Franklin replied 4 months ago.

Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.

Many times gmail will auto save at particular points. Did you look in your drafts on your gmail

account you were using?

Were you using the gmail app downloaded on your phone or the phones email settings?

Also, what is the model of phone you were using and what browser were you using if not

a gmail app?

~Franklin

Customer: replied 4 months ago.
there is a draft that is now blank :(gmail app. samsung s6
Expert:  Isaac Franklin replied 4 months ago.

That is where it would have saved too. The only thing you can hope for is that it copied when it

highlighted. Can you open another email, hold down on the page

with your finger and try to 'paste' to see if it gives you that option?

Customer: replied 4 months ago.
but im not optimistic. It was highlighted and i did backspace
Expert:  Isaac Franklin replied 4 months ago.

Losing the email was/is unfortunate. However, if you install this app,

it will give you the ability to hit ctrl+z and undo like a computer does

if this happens in the future. It is free to install and you will never have this

issue again.

https://play.google.com/store/apps/details?id=com.catchingnow.undo

Is there anything else i can help you with today?

If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Customer: replied 4 months ago.
the paste didnt work
Expert:  Isaac Franklin replied 4 months ago.

Losing the email was/is unfortunate. However, if you install this app,

it will give you the ability to hit ctrl+z and undo like a computer does

if this happens in the future. It is free to install and you will never have this

issue again.

https://play.google.com/store/apps/details?id=com.catchingnow.undo

If you are in your app and hitting back enough times, trying to paste or it isnt in the drafts,

the email is 'gone'. Unfortunately, we can only prepare for the future so it doesnt happen again

by using the link above.

Is there anything else i can help you with today?

If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Expert:  Isaac Franklin replied 4 months ago.

Hi, did you still need assistance with this question?

~Franklin

Customer: replied 4 months ago.
I did not get any result because it could not be fixed.
Expert:  Isaac Franklin replied 4 months ago.

I know the issue couldn't be fixed, but i did provide a working method so you wont

have this issue again in the future.

You cannot 'pull back' what you deleted without the application i sent.

If you just installed that app, it will only work going forward.

Expert:  Kevin T replied 4 months ago.

Hi,

Could you of possibly sent it in error?

Check your sent items.

Regards

K

Customer: replied 4 months ago.
NO.Ok enough about this topic. The texts that tell me I have an email and then needing to click to the site to see the answer is becoming a bother. Please ensure that the monthly fee that i accidentally signed up for is reversed and confirm this/ thx
Expert:  Kevin T replied 4 months ago.

No problem.

Just rate the answer and click complete and it will close this out

Cheers

K

Customer: replied 4 months ago.
34;No problem" as in the monthly cost is or will be reversed?
Expert:  Kevin T replied 4 months ago.

Once you accept you are charged the value of the question.

Customer: replied 4 months ago.
ok , let me ask again...I HAD ACCIDENTALLY SOMEHOW SIGNED UP FOR A MONTHLY SUBSCRIPTION. I DISCOVERED IT WHEN I SAW THE CHARGE ON MY DEBIT CARD. I AGREE ON THE $5 QUESTION. CAN YOU SOMEHOW INTERVENE TO REVERSE THIS CHARGE? OR POINT ME TO WHOM CAN ASSIST ME?
Expert:  Kevin T replied 4 months ago.

Hi,

We do not deal with billing please contact billing and they will resolve any issues

http://ww2.justanswer.com/help

Regards

K