How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I'm having trouble signing on to aol and when I do sign on

Customer Question

I'm having trouble signing on to aol and when I do sign on it doesn't show a welcome screne. It also keeps freezing up
Submitted: 4 months ago.
Category: Email
Expert:  Viet - Email Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Do you use the AOL Desktop program? Or do you go to the aol.com website to use aol email?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Martin replied 4 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I connect with you to troubleshoot this issue directly?

Regards,
Martin