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Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 30133
Experience:  Over 15 year experience in Email Systems and Programs
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When I open Outlook it won't show new emails. Once this has

Customer Question

When I open Outlook it won't show new emails.
Once this has happened I cannot open Explorer either.
Each time I have to shut down completely and start afresh. Even a "restart" won't do it.
Once a complete shutdown and restart has happened it works fine - until next time!
this has only happened it the last week. Before then it was fine
Submitted: 3 months ago.
Category: Email
Expert:  Richard replied 3 months ago.

Hi there and welcome Geraldine

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if it now functions correctly please

Customer: replied 3 months ago.
I have done this and it works. However I'll be totally satisfied if it works every time!
I will let you know in the next couple of days if it continues to be good.
Thank you, Geraldine
Expert:  Richard replied 3 months ago.

ok, I will mark this question to remain open Geraldine, so if the problem returns just let me know here

I do ask though that for now you please rate my service via one of the stars at the top then submit so I am credited, as it is working, and of course, if the problem returns, you can let me know at any time

Thank you


Customer: replied 3 months ago.
Hi RichardThis morning we were back to square one, so I’m still holding fire. However I closed down everything, restarted, and so far so good.I shut my computer down every night, and it opened up fine this morning, then suddenly got a message saying “problems with Outlook”, and then couldn’t even open internet or any other application.So….. will try again tomorrow morning and see how it goes.Geraldine
Expert:  Richard replied 3 months ago.

ok Geraldine, let me know how it goes

Expert:  Richard replied 3 months ago.

How did it go Geraldine? As I never heard back from you after doing all this work...