Hi there and welcome Geraldine
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me if it now functions correctly please
ok, I will mark this question to remain open Geraldine, so if the problem returns just let me know here
I do ask though that for now you please rate my service via one of the stars at the top then submit so I am credited, as it is working, and of course, if the problem returns, you can let me know at any time
ok Geraldine, let me know how it goes
How did it go Geraldine? As I never heard back from you after doing all this work...