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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I reset my computer and when I tried to sign in to my gmail

Customer Question

I reset my computer and when I tried to sign in to my gmail account, I could not remember the password. I gave an email address for the code, but was still refused to open my account due to "cannot be verified"
My name is ***** ***** my gmail account is***@******.***
PLEASE HELP ME ASAP AS I AM IN CHINA AND I AM SOON TO VISIT THE UK AGAIN, SO I NEED MY GMAIL ACCOUNT. IT IS MY LIFELINE.
rex
fa
Submitted: 4 months ago.
Category: Email
Expert:  Jess M. replied 4 months ago.

Hi Rex, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Were you using the computer that you reset, as the sole device where you access your Gmail? Or were you able to use your other device before to access the same Gmail account?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Expert:  Jess M. replied 4 months ago.

Also, is the mobile phone ending in 49 still active now?