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Hello and welcome.Sorry to hear you're having trouble with your computer.When did the problem start?May I connect with you to troubleshoot this issue directly?Regards,Martin
Thank you.I'm fairly sure we can get back into it if you're contacting me from the computer you regularly use to log in with.
Let me see if I can lower the amount for you - one moment
How's that, Sherry?
If you click on view offer, you should see the updated price