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Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 10472
Experience:  Proud to have been getting computer technicalities into working order since 1988.
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My email seem to want to respond...please tell me what I

Customer Question

My email seem to want to respond...please tell me what I need to do
Submitted: 10 months ago.
Category: Email
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What email is it? What problem symptoms do you observe happening, please?

On what platform (Windows PC, or Apple computer, or handheld device of Apple iDevice or Android smartphone type) is it happening?

Customer: replied 10 months ago.
Android phone. Was on the computer at the library and now my email has decided not to open and have trouble on the Android...ugh!!!!!����������
Expert:  Russell H. replied 10 months ago.

I'm sorry to hear that.

What happens when you tap on the app that allows you to view your email?

Customer: replied 10 months ago.
I couldn't retrieve my emails on my Android phone
Expert:  Russell H. replied 10 months ago.

Can you sign in to your email account and view emails, even if not recent emails?

And, can you see any recent emails, or none since a certain time and date (if you can see any emails) ?

Customer: replied 10 months ago.
No I just keep getting notices that I can't retrieve it
Expert:  Russell H. replied 10 months ago.

Did you change your email password ***** at the library?

Customer: replied 10 months ago.
Expert:  Russell H. replied 10 months ago.

Then you need to change your email password, for your email account, as stored in your email app on your handheld.

And, what app do you use to access email?

If it seems to have no name, you will need to access its settings. E.g. at the upper right, the triple-bar icon perhaps, after you have opened the email app.

Change the stored password ***** your email account, there in the settings in the app.

Customer: replied 10 months ago.
Still showing a problem with my E-mail
Expert:  Russell H. replied 10 months ago.

Restart your Android phone.

Be sure you changed *all* stored passwords for both Read-ing email, and for Send-ing email, for your account configuration on the Android phone, and that should make it work, if the stored passwords are the new password, to the letter, and observing UPPER-CASE and lower-case distinctions.