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Dan
Dan, Computer Support Specialist
Category: Email
Satisfied Customers: 1451
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified. Network Administrator.
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My husband has passed away on 03/09/2016 and I need to go

Customer Question

My husband has passed away on 03/09/2016 and I need to go into his email and I am not sure how to do this. Can you please help me?
Submitted: 4 months ago.
Category: Email
Expert:  Dan replied 4 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. What was your husbands email address?

Customer: replied 4 months ago.
George MARCOE,***@******.***
Customer: replied 4 months ago.
I can send u a copy of the death certicate
Expert:  Dan replied 4 months ago.

Okay thank you. This may be difficult if you are unable to answer any of the security questions Yahoo will need before they will allow you access. Also, please be cautious about the information you post. I do not need the death certificate and neither will Yahoo. I will see if I can get the password ***** you so give me a few minutes please.

Expert:  Dan replied 4 months ago.

Yahoo needs the AT&T email address as well. Do you know what that is?

Customer: replied 4 months ago.
Are you talking about aol?
Expert:  Dan replied 4 months ago.

No I don't think so. Is AT&T your internet provider?

Customer: replied 4 months ago.
my at & t is***@******.*** I am on my iPad
Expert:  Dan replied 4 months ago.

Okay, give me a few minutes please.

Expert:  Dan replied 4 months ago.

What is your zip code?

Customer: replied 4 months ago.
98258
Expert:  Dan replied 4 months ago.

Okay.

Customer: replied 4 months ago.
Hello?
Expert:  Dan replied 4 months ago.

Do you know of any other email address your husband might have used?

Customer: replied 4 months ago.
No
Expert:  Dan replied 4 months ago.

Okay. I am still working on it so be patient please.

Expert:  Dan replied 4 months ago.

Do you know if you used a service called GoPhone?

Customer: replied 4 months ago.
Our phone I republic was though the Internet.
Customer: replied 4 months ago.
In republic
Expert:  Dan replied 4 months ago.

Let me try your phone number please.

Customer: replied 4 months ago.
My number is(###) ###-####
Expert:  Dan replied 4 months ago.

Thank you.

Customer: replied 4 months ago.
If you are going to try the phone in republic I'm not there(###) ###-####
Customer: replied 4 months ago.
we use magic jack
Expert:  Dan replied 4 months ago.

Do you have a monthly invoice from your internet provider?

Customer: replied 4 months ago.
I'm sure I do however I am staying with my daughter right now and that information would be at the republic house and I am I Lake Stevens, 6 hours driving distance
Expert:  Dan replied 4 months ago.

Okay no problem. Do you know if it is from AT&T?

Customer: replied 4 months ago.
I do not know if magic jack is with AT&T
Expert:  Dan replied 4 months ago.

No magic jack has nothing to do with your provider since it uses the internet to connect with other phone services. Let me check a bit more.

Customer: replied 4 months ago.
The Internet over in republic was television association of republic
Expert:  Dan replied 4 months ago.

Okay. I suspect it may be associated with AT&T since they absorbed all of the Yahoo email accounts. Once you get back home, check the account number on the invoice. You will most likely need that when you contact support. You can contact AT&T support at(###) ###-#### I have tried all combinations of your husbands email address to access the account and still do not have all the information I need to reset the password. You may very well need the death certificate for proof when you contact them. I am truly sorry for your loss and will be available whenever you need me for further assistance.

Customer: replied 4 months ago.
Ok
Expert:  Dan replied 4 months ago.

It was a pleasure working with you!