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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 18457
Experience:  Email expert with over 5 years experience
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Why does my email inbox disappear? This the second time it

Customer Question

Why does my email inbox disappear? This the second time it just is gone. How to recover?
Submitted: 11 months ago.
Category: Email
Expert:  Cody replied 11 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 11 months ago.

What email program are you using?

Customer: replied 11 months ago.
Gmail
Customer: replied 11 months ago.
Is the $39 on top of the $42?
Customer: replied 11 months ago.
You there?
Customer: replied 11 months ago.
This is bullshit!
Expert:  Cody replied 11 months ago.

Are you logging on through the web or using another program like Outlook, THunderbid.. ?

Customer: replied 11 months ago.
Gmail from the web
Expert:  Cody replied 11 months ago.

Have you checked the trash and expanded all folders?

Customer: replied 11 months ago.
The inbox is empty. I did not do that
Customer: replied 11 months ago.
Ok. My iPad has the mail but not my iPhone. Why is that? It will disappear on iPad soon that had happened before
Customer: replied 11 months ago.
No longer on iPad either
Customer: replied 11 months ago.
Not in trash, all folders expanded
Customer: replied 11 months ago.
I thought Cody was the expert ! Why am I being transferred elsewhere ?
Expert:  Josh replied 11 months ago.

Hi!

You can use a recover tool from Gmail to restore missing emails.

Click here: https://support.google.com/mail/contact/bugs

Fill out the form to recover missing emails

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 11 months ago.
Is this something caused by something I'm doing?
Expert:  Josh replied 11 months ago.

It would be impossible to tell if it was something that you did since I did not see what you did before it happened but usually, it is not something the user does and it is either a glitch/bug or someone hacked into your account and did it.

Customer: replied 11 months ago.
I went to google and completed the recovery as you suggested It did not recover any mail. Does it take time?
Expert:  Josh replied 11 months ago.

Did you get a message after filing out the form?

Customer: replied 11 months ago.
It prompted me to change my password. Nothing more. Seemed to think I lost or misplaced my iphone
Expert:  Josh replied 11 months ago.

I am not sure what you mean by "seemed to think I lost or misplaced my iPhone"

Expert:  Josh replied 11 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 11 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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