How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6004
Experience:  I have 7+ years of experience in fixing emails issues.
33602187
Type Your Email Question Here...
Sandy is online now
A new question is answered every 9 seconds

I need help the problem iam having is i have email i click

Customer Question

hi i need help the problem iam having is i have email i click on the mouse it start to load and then it stop please help me
Submitted: 5 months ago.
Category: Email
Expert:  Sandy replied 5 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

A. Is it a desktop computer?

B. Have you disconnected the mouse and re-connect it again.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Expert:  Sandy replied 5 months ago.

http://www.justanswer.com/remotedesktop/join.aspx?Session=ce10962b-956e-4770-abca-c2fd4e3a28db

Scroll down on that page and click "I Agree".

Download/allow and run this program to start secure remote session.

Expert:  Sandy replied 5 months ago.

Please follow the steps provided or reply back to me at the box given below.

Customer: replied 5 months ago.
it a laptop
Customer: replied 5 months ago.
that is my private details and what else do you need this the frist i have hsd to get help with my laptop thank you for your help
Expert:  Sandy replied 5 months ago.

I will help you over secure remote session.

http://www.justanswer.com/remotedesktop/join.aspx?Session=ce10962b-956e-4770-abca-c2fd4e3a28db

Scroll down on that page and click "I Agree".
Download/allow and run this program to start secure remote session.

Expert:  Sandy replied 5 months ago.

Is it a Windows based laptop or mac? Are you still there? Please reply back to me. Thank you.

Expert:  Sandy replied 5 months ago.

Is it a Microsoft Windows based laptop or a mac computer?

Please follow the steps given below:

Try to use another browser like Mozilla Firefox or Google chrome to load your emails.

If you do not have Mozilla Firefox or google chrome, you can download/install them first.

Expert:  Sandy replied 5 months ago.

Hi, Please reply back to me at this page.

Have you tried to use another browser like Mozilla Firefox or google chrome?

Expert:  Sandy replied 5 months ago.

Have you tried to use another browser like Mozilla Firefox or google chrome?

If you like secure remote session, please accept my secure remote session offer. Thank you.