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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I belive my google email account has stopped working,

Customer Question

I belive my google email account has stopped working,***@******.***. as no activity in last month. Can you help me?
Submitted: 7 months ago.
Category: Email
Expert:  Yvette replied 7 months ago.

OK if I send u a test email?

Customer: replied 7 months ago.
O.k. but i don't think it works!
Expert:  Yvette replied 7 months ago.

Ok sending now.

Expert:  Yvette replied 7 months ago.

Pls provide me with ur gmail password ***** I have the OK to try and sign in

Customer: replied 7 months ago.
I don't know current pass word or forgot. I though i was speaking with google help. But your mot them are you
Expert:  Yvette replied 7 months ago.

No I'm not. We're JustAnswer.com. Do you want to close this question and contact google support, or do you want me to troubleshoot?

Customer: replied 7 months ago.
I'll just contact google support
Expert:  Yvette replied 7 months ago.

OK. Could you pls close this question?

Customer: replied 7 months ago.
Goodby
Expert:  Viet - Email Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Many general email providers, such as Google / Gmail, Yahoo, Hotmail, etc., do not provide support at all. That's why I'm here to help. I am an independent computer support tech. I can fix this issue for you now. We guarantee our service, so don't worry.

Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below; we guarantee our service. Thank you,

Customer: replied 7 months ago.
My computer which has windows 8 has been broak for over a year
Customer: replied 7 months ago.
I'll try another way thank you for interest.
Expert:  Viet - Email Tech replied 7 months ago.

Thank you. Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
Computer is broken
Expert:  Viet - Email Tech replied 7 months ago.

What device are you using right now in order to communicate with me at this web page?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

Google / Gmail will not provide you support at all, and your local support / store usually charges you a lot more. Via online, I can help fixing your email issue quickly right now or whenever you are available.

What is the model of the device that you need help with in getting your email account to work on?

Please reply at the box below; we guarantee our service. Thank you.