Are u using a Mac computer to access your email?
OK. A mac expert will join u shortly.
I am the person that will be helping you today.
As a test, are you able to send yourself email messages?
I will be standing by, looking forward to your response.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 24 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
We don't have to do the remote session. I was offering it to you as a favor because more often than not, that is what people prefer. I've remoted into computers scores of thousands of times with no problems, but I understand. I will close the remote now. When was Match supposed to have sent the supposed emails?
There is not much more that I can do from this end.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Hi Cheryl. My name is***** a test, please login to mail.google.com with your email address and password. See if you can find the messages there.
Also, if this match.com that we're talking about, please go to https://www4.match.com/login/forgotemail and complete the form to make sure that the email address that they have on file for yo is the email address that you are checking. If this is incorrect, you will need to contact them and have them change it.
Please give these troubleshooting tips a try and let me the results. Thank you!
Cheryl, I saw that you did not want Remote Access and I have not offered it. I am trying to help you. If we aren't going to do Remote Access then we will need to do a "question and answer" type process in order to troubleshoot. There could be many possible reasons that you aren't getting the emails. As an independent contractor, I do not have access to billing information. You can visit ww2.justanswer.com/help for information on contacting customer service. If you'd like to continue here, please try the steps that I mentioned and let me know the results when you return. Thank you!
Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Please follow the steps given below to sort out this issue:
A. Disable forwarding options:
Now, try to send a test email to yourself and check if you receive that or not.
B. If not fixed:
Change your gmail account password:
Click the link: https://accounts.google.com/b/0/EditPasswd?hl=en
And change password.
Now again, try to send a test email to yourself and check if you receive that or not.
C. Remove blocked senders:
D.If this does not fix the issue: Please remove another account if it is added to your account:
If you have other queries regarding this, please reply back to me the box given below.
And if you can take a second to rate my service(click stars at the top of the screen and click Submit), that would be greatly appreciated. You can continue working with me even after rating.