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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I LOST MY YAHOO ACCOUNT AND ALTERNATE EMAIL IS ALSO

Customer Question

I LOST MY YAHOO ACCOUNT AND ALTERNATE EMAIL IS ALSO FORGOTTEN
Submitted: 10 months ago.
Category: Email
Expert:  michelleclive replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with yahoo email.

What have you already tried so far to retrieve the account.

Customer: replied 10 months ago.
i try all can you fix it? i dont have the same nr and the email where the yahoo sand the cod
Expert:  michelleclive replied 10 months ago.

did you try to recover or use the forgot password ***** the email on which yahoo is sending the code.

Customer: replied 10 months ago.
i dont now that adress, it was same frend. can you fix it?
Expert:  michelleclive replied 10 months ago.

what is the email address of yahoo which you are unable to login to.

Customer: replied 10 months ago.
Expert:  michelleclive replied 10 months ago.

do you have access to this email i*************@******.***

Customer: replied 10 months ago.
no,
Expert:  michelleclive replied 10 months ago.

I am sorry but if yahoo is not allowing access because anyone can hack or have access if you do not have access to recovery email or the phone number where it can send you the code due to security and privacy policy.

Customer: replied 10 months ago.
ok, so i cant recovery this email anymore?
Expert:  michelleclive replied 10 months ago.

I am sorry to say but yes you cannot recover it as yahoo don't have a proof that you are the owner. There is no point in trying to retrieve it because if the account has not been used or logged in for 50 days yahoo will remove the id from the server. One think you can try is you can create a new email using the same old "mihaelaolaeru" id when it will be available automatically by the yahoo service.

Expert:  michelleclive replied 10 months ago.

let me know if you have any question feel free to ask.

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