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Ask Jason Fenoglio Your Own Question

Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 259
Experience:  Sr. Systems Engineer
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Hallo Sir my problem is i have a google account email that i

Customer Question

Hallo Sir my problem is i have a google account email that i cant get into at the moment and I have had to make new one but the reason why i cant get into it because i was with dodo phone company but left them before i asked them to tranfere my last mobile number across to telstra and on my old email address is a 2 step verification code security code system so unless i can give you a new phone number so you can send a code to it so i can get into my old email account because it is still active then i will never get into it ever again
Submitted: 3 months ago.
Category: Email
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

It is possible that your old Google account will not be retrievable. You may have to simply abandon it.

Do I understand you correctly, though, when you say that you cannot do the two-step verification process, owing to having switched phone providers?

But if you have your old phone number still, the Google account recovery process is linked to the number, not the phone service provider. Try it, see if it works.

Customer: replied 3 months ago.
I cannot use phone number it has been stopped but i have a new one where i could get a code to get into my old email addree
Customer: replied 3 months ago.
Customer: replied 3 months ago.
My new phone number is(###) ###-####
Expert:  Russell H. replied 3 months ago.

If you don't have access to the Google account in the first place, you cannot change its preferences or settings for 2-step authentication, nor for the phone # ***** password ***** info is sent to.

You have no choice but to admit that you cannot access the old account, I'm sorry to say.

(In case another Expert has a different opinion, I have Opted Out, opening this case to other Experts.)

Expert:  michelleclive replied 3 months ago.

Please ignore this post it was posted accidentally.

Expert:  Jason Fenoglio replied 3 months ago.

Hi my name is ***** ***** I may be able to assist. There are 2 alternatives for bypassing the 2-factor authentication. When you set up the 2-factor authentication, it gives you a list of 10 8-digit numbers that are recovery codes for this type of situation. If you don't have those, you'll need to fill out the Google Recovery Form which should be the final step when you tell Google that you don't have access to any of the recovery items. It will ask for you personal basic information and e-mail addresses, subjects and content of e-mails you've sent on the account to prove it is you. That is the final step for recovery. After that, you'll just have to create a new address with a new Google account.

Expert:  Jason Fenoglio replied 3 months ago.

Did you need any more assistance from me? If you accept my answer, please rate the answer on the stars at the top of the page.



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