Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
It is possible that your old Google account will not be retrievable. You may have to simply abandon it.
Do I understand you correctly, though, when you say that you cannot do the two-step verification process, owing to having switched phone providers?
But if you have your old phone number still, the Google account recovery process is linked to the number, not the phone service provider. Try it, see if it works.
If you don't have access to the Google account in the first place, you cannot change its preferences or settings for 2-step authentication, nor for the phone # ***** password ***** info is sent to.
You have no choice but to admit that you cannot access the old account, I'm sorry to say.
(In case another Expert has a different opinion, I have Opted Out, opening this case to other Experts.)
Please ignore this post it was posted accidentally.
Hi my name is ***** ***** I may be able to assist. There are 2 alternatives for bypassing the 2-factor authentication. When you set up the 2-factor authentication, it gives you a list of 10 8-digit numbers that are recovery codes for this type of situation. If you don't have those, you'll need to fill out the Google Recovery Form which should be the final step when you tell Google that you don't have access to any of the recovery items. It will ask for you personal basic information and e-mail addresses, subjects and content of e-mails you've sent on the account to prove it is you. That is the final step for recovery. After that, you'll just have to create a new address with a new Google account.
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