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Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9523
Experience:  Computer Technician
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I need help getting into my gmail account.

Customer Question

i need help getting into my gmail account.
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Did it send a code to your phone?

What's the gmail email address you are having issue with?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
no error message.
but they never sent a code to my phone
i'm on a Mac Book Air
Expert:  Viet - Email Tech replied 9 months ago.

What's the gmail email address you are having issue with?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
was i hacked?
Expert:  Viet - Email Tech replied 9 months ago.

Does your phone number end with the two digits 41?

What happens when you sign in your gmail email at the gmail.com website? Is there any error or message?

Customer: replied 9 months ago.
my last 2 digits of my cell phone are 41.
when i try to sign in, it asks for my password ***** since i don't remember it i ask to be sent a code. no codes are showing up on my cell phone.
Expert:  Viet - Email Tech replied 9 months ago.

What's your full phone number?

Customer: replied 9 months ago.
Expert:  Randy Computer Tech replied 9 months ago.

I can check on this for you with a secure remote screen connect session.

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