How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I lost my Outlook 2013 email function, cannot send or

Customer Question

I lost my Outlook 2013 email function, cannot send or receive on my desktop PC but can on my synced phone and tablet. Also lost address book and folders in Outlook
Submitted: 6 months ago.
Category: Email
Expert:  Viet - Email Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Are Word / Excel programs currently working?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 6 months ago.
No need for your help. Issue resolved
Expert:  Viet - Email Tech replied 6 months ago.

I was waiting for you earlier, so I could fix the issue quickly for you, but I'm glad you got it working now. Do you have any other computer question / issue I can help you with today? Otherwise, we are canceling this for you. Thank you for the update,