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I'm sorry about the issue. Are Word / Excel programs currently working?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
I was waiting for you earlier, so I could fix the issue quickly for you, but I'm glad you got it working now. Do you have any other computer question / issue I can help you with today? Otherwise, we are canceling this for you. Thank you for the update,