Hi Irene, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a Windows computer, a Mac or a smartphone to access the problem email?
Also, are you using a web browser to access the email in the computer? Or are you using an email program like MS Outlook?
Please let me know by replying to me here so that I can help you further.