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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Having major problem with accessing e-mail:

Customer Question

having major problem with accessing e-mail:***@******.*** we were advised password ***** incorrect and the only record I have is password ***** 91 Can you advise what to do to access our e-mail. I am very poor in using instructions I have received.
Submitted: 3 months ago.
Category: Email
Expert:  Jess M. replied 3 months ago.

Hi Irene, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer, a Mac or a smartphone to access the problem email?

Also, are you using a web browser to access the email in the computer? Or are you using an email program like MS Outlook?

Please let me know by replying to me here so that I can help you further.

Best regards,

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